Depending on which study you read, U.S. employees spend 25-90% of their workday reading and writing emails. Your ability to do so, in a positive manner, reflects not only your…
Posts TaggedBusiness Etiquette
6 Steps to Bring Out the Best in Clients When They’re at Their Worst
We have all heard the old adage, “The customer is always right.” While it’s a concept that is usually tied to customer service mantras and operational handbooks, the reality is…
The Eisenhower Decision Matrix: Important vs. Urgent
The 34th President of the United States is the subject of today’s post—and in reality, an interesting case study in what effective executive leadership, focus, and prioritization looks like when…
Maximizing Current Employee Behaviors by Supporting Their Future
Part of being a leader is helping employees to grow and realize their potential. When you actively communicate with each member of your team about their individual career paths, it…
Helping Employees Adapt to Organizational Change
Change in the workplace is inevitable. It is not uncommon for companies to go through restructuring, downsizing, acquisition, or other reorganizations. These can be challenging times for employees as they…
Understanding Common Causes of Conflict
A business is a melting pot of different personalities and responsibilities. Each person plays a role in the company’s operations. While these differences can lead to more innovative ideas and…
Motivating Staff to Enhance Engagement and Job Satisfaction
You may have a team bursting with potential at your fingertips, but if you don’t know how to keep them engaged or make them feel valued, you are missing a…
Is your Feedback Constructive or Could it be Improved?
Delivering constructive feedback should be part of your daily routine as a leader. If it’s not, therein lies part of the problem. More than 50 percent of performance problems are…
What Impression are you Making? Tips for Being a Better Role Model
When it comes to being a positive role model, the old adage, “Actions speak louder than words,” rings true. Sometimes it is what you don’t say that has the strongest…
How to Give Constructive Criticism that Leads to Positive Results
Part of being a manager or leader is providing feedback to your team. This may be informal during daily interactions or formal during performance reviews or evaluations. It can be…